Return, Refund & Exchange
We offer a 7-day return policy — you have 7 days after receiving your item to request a return or exchange.
To be eligible, your item must be unused, in its original, undamaged packaging with all seals intact, and accompanied by the order number or proof of purchase.
*This policy applies only to items purchased on cubkins.com. For purchases made on Amazon, Flipkart, FirstCry, or any other channel, please contact that channel directly.
How do I request a return or exchange?
Email us at orders@cubkins.com within 7 days of delivery with:
- Your order number and the item you would like to return or exchange.
- Whether you would like an exchange or a refund.
- Reason for the request.
- Photos of the item and packaging.
- Pickup address and contact number.
Our team will respond within 3-5 working days.
Is there a return charge?
Yes. For returns and exchanges (other than damaged, defective, or incorrect items), the cost of the return courier — typically ₹80–₹150 per kg depending on weight and pincode — will be deducted from your refund. The exact deduction will be confirmed with you before the pickup is scheduled. No deduction applies if you received a damaged, defective, or wrong item — that's on us.
When will my money be refunded?
Once we receive and inspect your return, we will notify you whether the refund is approved. If approved, the refund (less the return courier cost, where applicable) will be processed to your original payment method within 10 business days. Please note that your bank or card issuer may take additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at orders@cubkins.com.
What if I receive a damaged, faulty or wrong product?
We have a thorough quality check process to prevent such instances, but if you do receive a damaged, faulty or wrong product, please contact us at orders@cubkins.com immediately upon receiving the item, along with photos. We will evaluate the issue and make it right — with a replacement or full refund, and no courier deduction.
What if my order shows delivered but I never received it?
In the unlikely event that you did not receive your order even though you received a delivery notification, please email us at orders@cubkins.com and we will investigate with the courier and arrange a replacement as quickly as possible.
Can I change or cancel an order I've already placed?
Please email us at orders@cubkins.com — if the order has not yet been dispatched, we will be happy to assist you.
How do I exchange a gift?
Gifts may be exchanged or returned for store credit, provided they are accompanied by an order number and record of sale.
Are there any non-returnable items?
Yes. For your baby's safety and hygiene, we cannot accept returns of:
- Items with opened, broken, or tampered hygiene seals or packaging (including baby wipes, breast milk storage bags, teethers, and feeding products).
- Items that have been used, washed, or sterilised.
- Items purchased on clearance or marked final sale.
If you are unsure about a specific item, please write to us before initiating a return.